Help and guidance

Our help and guidance section is packed full of useful information, including details from healthcare specialists. When you join the programme one of our health coaches will contact you to help you explore the support that’s available.

Self help

Mindful movement with the Fitzwilliam Museum

Take a look at these short videos walking you through artwork…

Exercise help from Versus Arthritis

Exercises that can help keep joints healthy for the neck, knees and feet.

Supporting you before your surgery

In the time before your surgery, you can take simple steps to improve your physical and mental health.

Help with addictions and other wellbeing

If you're concerned about something and you don't know what steps to take Change, Grow, Live can help.

The NHS weight loss plan

Download the free 12-week diet and exercise plan. Available as an App or printable PDF.

Find your nearest health walk

Walking for Health offers over 1,800 free, short walks every week. Find your nearest health walk scheme using their website.

One You

One You is here to help you get healthier and feel better with free tips, tools and support. Whether it's moving more, eating more healthily or checking yourself – One You can help you make small, practical changes that fit in with your life

Advice and exercises

A range of leaflets to help you with simple exercises to improve your mobility.

Frequently asked questions

Worthwhile Waiting is a project designed to provide support to you while you wait for your hospital appointment or specialist treatment. The focus is on making the most of the time you have before your appointment. We will provide opportunities to work with our partner organisations who offer evidence-based information and activities. We will provide you with access to various services aimed at improving your nutritional, physical and emotional wellbeing during what can be a very challenging time.

You have been contacted because you have recently been referred to a specialist for further investigation. Unfortunately, waiting times can be quite long and we want to minimise the negative impact of this upon your health.

We will provide you with access to several of our partners, each specialising in different areas of health. You will be able to liaise directly with these organisations, while also meeting people in similar situations to yourself.

Additionally, you will have regular contact with one of our health and wellbeing coaches or social prescribing link workers. They will meet with you every eight weeks to evaluate your progress, obtain your feedback and provide referrals to our partner organisations.

We will also ask you to complete some questionnaires at different points throughout your wait. We will provide these at the start, every six months thereafter, and at the end of your waiting period. For example, if you were waiting for 18-months, you would complete four or five questionnaires.

We will be here to support you throughout the length of your wait. From the moment you receive a referral right up until the day you are seen, we will be here for you.

No, you are not obliged to partake in the programme. However, there is a wealth of scientific evidence that demonstrates the benefits of undergoing programmes like this one while awaiting specialist input, and we strongly encourage you to do so.

If you have any questions, queries or concerns, you can contact us by emailing at any time. We will respond to you as soon as possible, usually within five working days.

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody.

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.

If you have been referred by your GP/are waiting for :

  • An outpatient appointment

  • An appointment for hospital tests (eg scans)

  • A date for an operation or other treatment

  • A follow-up from your hospital team

and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800. The helpdesk is open Monday to Friday from 9am to 5pm.

Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.


Pre-operative assessment forms

If you and your consultant decide that an operation is the best treatment, your consultant will then refer you to the centre by sending us your details.

Things to be aware of that can affect you having surgery

If you are scheduled for surgery, it is important to know that there are health conditions that need to be under control.